customer_service

Customer Service & Reporting

Creating smiles and insight.

Customer Care Center

Robertson Marketing operates a dedicated, fully-staffed facility that serves all our programs.

  • Call center support
  • Multilingual support
  • Email / live chat
  • Redemption services
  • Credit card / payment processing
  • Integration with procurement systems
  • Database management
  • Account management

 

Payment Processing

We offer online credit card processing and the management of internal budget codes, rebate programs and incentive points.

  • Integration with procurement systems like Ariba, SAP, Oracle, Xign and other proprietary client billing systems
  • P-card processing
  • Rebate and incentive points management services
  • Our secure administrative module lets you manage funds online
  • Summary or consolidated billing statements
  • Global payment support

Reporting

Robertson Marketing’s Client Operations Team is ready to meet all reporting requirements.

  • Develop frequency and reporting protocol
  • Real-time digital reporting dashboard
  • Monitor spend reports
  • Establish site performance metrics
  • Dedicated staff to create custom reports
  • Dozens of standard reports
  • Enhance web analytic reporting
  • Campaign-based reporting