Robertson worked closely with Cisco to transform the Robertson-managed Cisco campus store into the store of the future. This "innovation lab" showcases Cisco connectivity technology in a retail setting, providing real-time inventory visibility and customer heat-mapping to the store team. RFID tags help track and advise customers on purchases and also speed checkout by integrating with wireless payment technology. The Connected Cisco Store is one of the first of its kind, a true Silicon Valley retail experience.

More on the Connected Cisco Store

Virtual Reality Tour of Store

Summary

The Challanges

Challanges included developing a living lab to showcase and test the latest retail technology, crafting a best-in-class retail experience for our tech-savvy employees, customers, and partners and leveraging Cisco and Cisco's partner ecosystem to improve operations, empower associates, and enhance the customer experience.

The Results

A real-world demo for customers and employees to experience the future of retail including frictionless payment, smart dressing rooms, and connected sensors make for a seamless customer experience and smart inventory management and an associate app empower associates to provide an exceptional service.

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